Doug Wallbank

About

Business Process Engineer, Automation Developer, & Web Designer

My goal is to eliminate operational friction by transforming complex, manual workflows into deterministic, automated systems that ensure absolute data accuracy and scalable business logic.

Degree: Honours Applied Economics
City: Kitchener, Ontario, Canada

Certifications: CAPM, UiARD, & More
Email: douglas.wallbank@gmail.com

Born and raised in Kitchener/Waterloo, I have been fortunate to be exposed to the benefits of growing up in a town with two prestigious universities and the amenities of a larger city. Before I entered high-school I had already nurtured a passion for business and technology which guided my course selection and extracurricular endeavors. When I moved on to university I followed my passion for business but decided to switch to economics since it was the optimization decision making that I liked most about working for and running businesses. That brings us to today where I pair the knowledge I have gained with my experience to make meaningful change in the roles I occupy.

Resume

Professional Summary

Doug Wallbank

Business Analysis: Systems-oriented Business Analyst with a track record of conducting needs analysis of billing stakeholders, documenting their processes and subsequently proposing process changes.
Stakeholder Mediation: Mediates between and elicits requirements of stakeholders to minimize waste and maximize business success simultaneously
Advanced Automation: Developer of automations across multiple applications which currently saves ~7 business days per month, reduces the risk of human error, and allows for time spent on more value-added activities
- Automation involved re-engineering and optimizing process for implementation through computer programming languages
- Automations generate richer data outputs that allows for better reconciliation, decision making, and error diagnosis
Data Analytics: Certified to work with large data from cleaning, through analyzing to gain insights and understanding while minimizing the risk of inaccurate conclusions
Invite me for an interview today so we can discuss the exciting projects I have completed and how my experience could benefit your firm

Education

Honours Applied Economics

Wilfrid Laurier University, Waterloo, ON

Advanced Microeconomics “A+”
Economic Evaluation – Cost/Benefit “A+”
Applied Econometrics “A”
Industrial Organization “A”

Certified Associate of Project Management (CAPM)

September 2022 - September 2025

Project Management Institute, Newtown Square, PA

Tailoring approaches for project management
Establishing a common language and set of tools to carry out the stages of project management

Advanced Robotic Process Automation Developer (UiARD)

April 2022

UiPath, New York, NY

Defining processes that fit RPA
Apply best practices for RPA development
Advanced UIPath automation features of the REFramework and Orchestrator

Web App Development & Data Analytics

March 2023

W3Schools.com

HTML, CSS, JS, PHP, & SQL
Bootstrap, JQuery
Data Analytics, Python, Pandas, Numpy, R, & SQL

Financial and Valuation Modelling

September 2011

Wall Street Prep., Brookline, MA

A course which involved financial statement modelling and valuation within excel
Provided a platform to project the financial statements of Colgate through to its valuation among discounted cash flow forecasting, trading and transaction comparison, mergers and acquisitions analysis, and leveraged buyout
Completed Certification with 100% on the valuation portion

Experience

Billing Coordinator | Financial Systems Automation & Business Analysis

April 2021 - Present

OpenText, Waterloo, ON

High-Volume Financial Optimization: Streamlined a billing process worth $1.5 million in monthly revenue by reducing time to invoice from 4 days to 1, while improving data quality and adding new reporting features.
Multi-Application Automation: Develops automations across multiple applications to reduce human error and redirect focus toward value-added activities.
- Re-engineered and optimized processes specifically for implementation within UIPath.
- Generated richer data outputs to improve reconciliation, decision-making, and error diagnosis.
Requirements Engineering: Collaborated with stakeholders to gather and document business requirements, ensuring clear communication and alignment on project goals.
Gap Analysis: Utilized business process modeling to visualize workflows and performed Gap Analysis to identify opportunities for optimization and efficiency.
Transactional Architecture: Managed complex data transactions across multiple systems (Salesforce, SAP, ChangePoint, and OpenAir), ensuring data integrity and expanding cross-system technical knowledge.

Technical Lead / Researcher

January 2025 - Present

InjectSoft, Kitchener, ON

Industrial SaaS Architecture: Architected a high-fidelity SaaS platform tailored for the injection molding industry, bridging the gap between industrial operations and deterministic financial reporting.
Dual-Layer System Integrity: Engineered a system integrity model utilizing a "black-box" cloud environment for operational data paired with a transparent, Excel-based manual backup to ensure absolute data sovereignty.
Automated Transaction Engine: Developed an engine capable of managing complex logs across revenue, expenses, and non-operating categories with 100% reconciliation accuracy.
High-Availability Infrastructure: Eliminated operational overhead by designing a self-sustaining core infrastructure with autonomous operational logic, allowing for a primary focus on high-level feature evolution.
Strategic Code Philosophy: Implemented a "Living Model" philosophy prioritizing scale-invariant logic and radical transparency to provide high-resolution insights into manufacturing performance.
Technical Stack: React with TypeScript (Vite), PostgreSQL, and Tailwind CSS.